Vital Medical Equipment Delivery Policy

We take pride in our customer service at Vital Medical Equipment and this includes not only the quality of our products, but also the speed of our service and delivery. Keeping this in mind, we require that any cancellation or adjustment to your order be made no later than 11:30 pm CST on the day before the scheduled delivery.

Delivery times cannot be guaranteed.

USPS will be used to deliver to P.O. Boxes. No Large items.

The recipient may be called to schedule delivery.

Requests for deliveries at specific times of day are not guaranteed. Please contact us with any specific questions regarding your delivery.

Residential Deliveries: If the recipient is not available at the time of delivery, we can no longer leave the delivery with a neighbor. We can only arrange to leave a delivery at a neighbor’s upon specific request of the guest. If you want your order to be left with a neighbor if the recipient is not home, please make sure to advise us in your delivery instructions at the time you place the order. You will need to provide the name and address of the neighbor. During busy holiday times, you can expect that residential deliveries may be made as late as 9:00 PM.

For business deliveries: The delivery person may leave the gift with the front desk, security, or the receptionist. Vital Medical Equipment is not responsible for any item that is not properly handled. If the business is closed, delivery will be attempted the next business day. **During busy holiday times, business deliveries may be made as late as 5:00 PM. We do not advise same day business deliveries to be placed after 3:00 PM as many business close at 5:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.

For school deliveries: The delivery person may leave the gift with the front desk, security, or the receptionist. Vital Medical Equipment is not responsible for any item that is not properly handled. If the school is closed, delivery will be attempted the next school day. **During busy holiday times, school deliveries may be made as late as 3:00 PM. We do not advise same day school deliveries to be placed after 12:00 PM as many school close at 3:00 PM. Your local store may contact you if you place a same day order for delivery to reschedule your order for another business day.

Thank You,

Vital Medical Equipment